Support

Aztec’s experienced staff of specialists is available: Monday – Friday, 8:30 a.m. to 7:30 p.m. EST

We offer unparalleled customer implementation and technical support. During the initial stages of your program launch, our customer service team will assist you in defining your plans and goals to ensure a successful implementation. Our experienced team is available to support the growth and development of your programs with continual training and assistance via phone or asynchronous, online sessions.
At Aztec, servicing our customers is paramount to the way we conduct business. We pride ourselves in providing best in class technical support to all our customers.
Questions & Answers:

Do I need to download any software or plugins to use Aztec?

NO additional downloads are necessary.

I see a message that my browser is not supported or updated.

You need to update or download any modern browser which supports HTML-5

Sample List of Supported Browsers:

• Firefox 7 and higher • Chrome 14 and higher • Safari 5 and higher

• Opera 11 and higher • Mobile Safari 3.2 and higher • Android 2.1 and higher

•Internet Explorer 10 or higher

You can Download some popular browsers here:

Internet ExplorerFirefoxChrome -

I cannot retrieve my password from the forgot password button.

Your email address was not properly formatted by the person who registered your information in the system. Please see the Administrator/Instructor who enrolled you in the system. He or she will be able to reset your password.

Once logged in where do I go?

Once you are logged in to the system click the hyperlink (light blue text) Class: xxxx Prep Solution to open the next screen.

My screen looks cut off and there is not a scroll bar for me to move the page up or down.

The screen size needs to be adjusted to a smaller setting. You can use the minus symbol in the zoom setting.

I submitted my essay; what happened to it?

The essays are submitted to the instructor. The instructor is responsible for grading the essay and giving the student feedback. Once the essay is graded the student can see the feedback when he or she click on “click for details” next to the score percent.

What does Pending Grader mean?

Pending Grader is related to your essay submission. It means your essay was submitted, but the essay is in a hold pattern until it has been graded by the Instructor.