Careers

JOB DESCRIPTION

We are seeking a skilled and dedicated Desktop Support Technician to join our dynamic IT team. As a company with 150 employees and a reliance on Office 365, we understand the critical role of desktop support in ensuring smooth operations and efficient user experiences. If you are a tech-savvy professional with a passion for providing exceptional customer service and resolving technical issues, we invite you to apply for this exciting opportunity.

RESPONSIBILITIES

• Provide frontline technical support to internal staff, addressing hardware and software-related issues promptly and efficiently.
• Diagnose and troubleshoot desktop, laptop, and peripheral device problems.
• Install, configure, and maintain desktop applications, including Office 365 suite and other business software.
• Set up and configure new workstations, ensuring compatibility with the company’s network and security policies.
• Assist with user onboarding and offboarding, including user account creation, access provisioning, and equipment setup.
• Collaborate with the IT team to implement and maintain IT policies, procedures, and documentation.
• Respond to support tickets and service requests
• Maintain accurate records of support activities, inventory, and documentation of technical procedures.
• Identify opportunities for process improvements and participate in technology projects.

REQUIREMENTS

• Proven experience as a Desktop Support Technician or similar role.
• Strong knowledge of Windows operating systems and Office 365 applications.
• Familiarity with network protocols, hardware, and troubleshooting techniques.
• Proficiency in diagnosing and resolving hardware, software, and network connectivity issues.
• Experience with desktop imaging, deployment, and software installation.
• Understanding of Active Directory, user management, and security best practices.
• Excellent communication skills with the ability to explain technical concepts to non-technical users.
• Strong problem-solving and multitasking abilities in a fast-paced environment.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) are a plus.

BENEFITS

• Competitive salary commensurate with experience and qualifications.
• Comprehensive benefits package, including health insurance, retirement plans, and paid time off.
• Opportunities for professional development and continued learning.
• Collaborative and supportive work environment.
• Opportunity to contribute to the success and growth of a dynamic organization.
• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ADDITIONAL NOTES

Aztec Software is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law. Role may include limited travel to Aztec sites and/or customer sites.

• Job Type: Full-time
• Salary: $45,000.00 – $60,000.00 per year
• Schedule: Monday to Friday
• Ability to commute/relocate:
• Morristown, NJ 07960: Reliably commute or planning to relocate before starting work (Required)
• Work Location: In person

JOB DESCRIPTION

In support of the company mission, the Account Executive is responsible for driving sales revenue through targeting, developing and capturing new client sales opportunities. This will be accomplished by identifying, qualifying and moving prospective clients through the sales cycle to successfully closing new relationships. The Account Executive will need to demonstrate proven success bringing on new clients for long term development. You will liaise between customers and cross-functional internal teams as needed to successfully position and sell Aztec solutions in accordance with customer needs. The Account Executive is focused on cultivating new client acquisition through business development, RFP response, targeted account prospecting and leveraging marketing demand generation.

ESSENTIAL FUNCTIONS

• Employ effective consultative sales techniques positioning our broad portfolio of software and print Adult Basic Education solutions, customization, and integration services sufficient to exceed annual targets
• Manage complex sales opportunities ensuring buy-in from all client stakeholders
• Coordinate the development of comprehensive proposals in response to client RFPs leveraging the organizations subject matter experts (SMEs) and resources
• Participate in regional and national sales events, meetings, tradeshows/conferences within the territory as directed
• Target and capture new clients leveraging leads generated through targeted outbound prospecting, and marketing demand generation activities
• Document and track all activity through web-based client relationship management (CRM) automation tools, including detailed activity reports, setting tasks for follow-up, lead tracking, and probability statistics
• Maintain sufficient knowledge and understanding of the educational software market and the potential impact of new and existing competitors
• Implement organizational initiatives into sales territory leveraging marketing campaigns and promotions to influence market reach
• Via strategic prospect segmentation, seek out and prioritize prospective customers and business opportunities
• Develop and maintain a sales pipeline and forecast to help analyze market conditions and/or changes in assigned territory for maximum productivity and sales growth
• Stay current on Aztec existing and emerging product and technologies and help bring voice of customer back into the organization
• Document all client related activity, including calls, e-mails, meeting and opportunities in Aztec’s CRM system
• Execute sales efforts in an ethical and professional manner, assuring a favorable impression of self and the company
• Working in conjunction with an account-based relationship manager, they will introduce and successfully transfer ownership of new accounts for additional revenue opportunities

WHAT YOU’LL NEED TO SUCCEED

• A valid driver’s license and reliable transportation
• Be a great people person with a proven track record on growing accounts and building trust-based value add relationships
• The confidence to navigate complex organizations with multiple stakeholders
• You’ll be smart, curious and convincing – we have an incredible set of solutions and want you to help us grow along our mission
• Strong executive presence, with the ability to speak with everyone across an organization from C-Level executives to teachers and everyone in between
• We drive continuous improvement, so a willingness to adapt and receive feedback is a must
• Strong team work ethic, with a willingness to roll up your sleeves
• Willingness to travel 20% – 40%

EDUCATION & EXPERIENCE

• Bachelor’s degree required
• Five or more years of outside sales experience with history of success
• Demonstrated success in developing innovative business building programs, making presentation/recommendations, and gaining alignment
• Experience selling training solutions and services preferred

• Experience in SAAS and Educational Technology sales is a plus
• Experience in community college, correctional, or workforce solutions areas preferred
• Experience working with CRM (Microsoft Dynamics) preferred
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
• Be able to perform with minimal supervision

COMPENSATION & BENEFITS

Aztec Sales Representatives receive a highly competitive base salary, commissions, and excellent benefits package, including a very competitive retirement plan.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Travel reimbursement
• Vision insurance

Supplemental pay types:

• Commission pay

JOB DESCRIPTION

In support of the company mission, the Sales Development Rep is tasked with engaging with our customers & prospects the right way, at the right time, with the right message to increase our market reach.  Through outbound prospecting activities, the successful candidate will target, engage, qualify and pursue new leads.  They will also be expected to work on developing relationships with any assigned customers to maintain a high standard of care.  They will liaise between customers and cross-functional internal teams as needed to ensure timely and successful positioning of our solutions.  All efforts are to provide our prospects with a first-class customer experience in pursuit of our organizational goals.

ESSENTIAL FUNCTIONS

1. Conduct organized outbound call & email-based prospecting sequences within targeted market segments that build interest in Aztec solutions
2. Acquire and maintain a working knowledge of use cases & value delivered by Aztec products so as to clearly articulate it to prospects

3. Build an understanding of target accounts and engage them with an emphasis on personalization and relevance around Aztec products
4. As part of the qualification process, contribute to and leverage a playbook to secure prospect interest in our solutions
5. Operate as the lead point of contact for sales matters specific to your prospects and customers to ensure consistent & timely engagement on a regular basis
6. Team with Sales Account Managers to facilitate orders from new and existing clients
7. Effectively network within an account as needed to connect with stakeholders and contacts that enable decision making around our solutions
8. Communicate clearly the progress of monthly/quarterly sales campaign initiatives
9. Document and track all activity through web-based client relationship management (CRM) automation tools, including activities, setting tasks for follow-up, and lead tracking
10. Deliver “Compassionate and Delightful” experience to all clients

WHAT YOU’LL NEED TO SUCCEED

• Be a great people person with a history of finding and qualifying prospects to build trust-based relationships

• A proactive and energetic demeanor with confidence to navigate organizations with multiple stakeholders
• You’ll be smart, curious and convincing – we have an incredible set of solutions and want you to help us grow along our mission
• Strong collaboration and knowledge sharing among the SDR team to enhance the effectiveness of sales development activities

ESSENTIAL EDUCATION, SKILLS & EXPERIENCE

• One to Two years of customer-facing experience
• Experience in B2B tech / SaaS and Educational sales are a plus
• High School Diploma required; College experience strongly preferred
• Experience working within a CRM environment
• Self-confidence to communicate, present and influence credibly and effectively
• Be able to perform with minimal supervision

COMPENSATION & BENEFITS

Aztec Sales Representatives receive a highly competitive base salary, commissions, and excellent benefits package, including a very competitive retirement plan.

• 401(k) + matching
• Health, Dental, Vision & Life insurance
• Flexible schedule & Paid time off
• Travel & Mileage reimbursement
• Work from home

The above statements are intended to describe the essential functions, nature and level of work to be performed. The company reserves the right to modify this job description at any time, without notice.

Our employees are hired, promoted and rewarded based on talent, performance and dedication.  We will not allow harassment or discrimination based on race, creed, color, religion, national origin, sex, age, sexual orientation, gender identity, marital status, ancestry, disability or veteran status. Aztec Software is a proud equal opportunity employer.

JOB DESCRIPTION

Would you like to join a growing business creating innovative products in the education marketplace. Aztec Software is the recognized leader in transforming lives thru adult education. We are looking for help in assuring a  great user experience with our enterprise and cloud-hosted products. Responsibilities include accessibility testing, user interface testing, on web and mobile platforms.

The work environment depends upon self-starters who are well organized and work independently who loves to continually learn. Able to manage own projects with attention to detail with accuracy and reliability. We leverage technology to maintain team approach to all projects, (Teams, Slack, AHA!, O365, TeamCity and others)

The role includes accessibility and user interface testing. The role can expand over time to include test management, data collection, network testing, test development and performance monitoring.

QUALIFICATIONS & EDUCATION REQUIREMENTS

• (Required) Accessibility testing (WCAG/508) skill and experience, including ARIA, WCAG 2.1 (min), screen reader expertise (JAWS for Windows/ VoiceOver for IOS/NVDA)
• (Required) Be able to describe accessibility issues and recommendations for resolving same in bug reports to developers
• Strong knowledge of Javascript /HTML/CSS and ARIA
• (Desired/Not Required) Our platforms are all Linux based, so it is helpful if you have experience with basic bash and some programming
• (Desired/Not Required) Experience with one or more automated test tools such as Sahi, and/or Selenium
• (Desired/Not Required) User Interface design for dashboards and reporting (will train)
• Enthusiasm for learning new skills and adapting to a dynamic environment
• The ability to write and review documentation and presentations. (Often will be required to work from simulations, prototypes and specifications to implement tests.)

DESIRED SKILLS

• Ability to inspect JavaScript and compare to WCAG requirements in order to consult with engineers regarding improvements.
• Experience in agile web development processes, technologies and tools
• Proficient in writing good bug reports with clear repro steps, screenshots, user-impact, WCAG checkpoint failure and recommended fix
• (not required) Experience designing user dashboards, and reports

SOFT SKILLS

• Excellent verbal and written communication skills
• Work independently with key stakeholders
• Self-motivated, detail-oriented, and take initiative in performing tasks in remote work environment
• Lifelong learner
• Ability to manage projects
• Outstanding organizational and time-management skills
• Accuracy, reliability, and attention to detail

RELEVANT CERTIFICATIONS (NOT REQUIRED)

• Web Accessibility Specialist (WAS)
• Certified Professional in Accessibility Core Competencies (CPACC)
• DHS Trusted Tester Certification

RELEVANT CERTIFICATIONS (NOT REQUIRED)

A Degree is helpful but not required. We do expect at least 2 year’s experience in similar job roles.

Aztec Software is an Equal Opportunity/Affirmative Action Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.

REQUIREMENTS

• Portfolio and/or links to examples of recent projects.
• Expertise in HTML5 & CSS2/3, web standards, best practices and writing clean code.
• Proficient in Javascript, good knowledge of jQuery, PHP or ASP (other programming language experience is acceptable).
• In-depth knowledge of CS5 software: Photoshop, Illustrator, Dreamweaver, Flash, After Effects.
• Understanding of OO principles, especially with regard to HTML/CSS/JS.
• Knowledge of web production, multimedia development and design principles. Experience integrating third party/vendor code.
• Understanding of JS design patterns and front-end architecture.
• Experience working with web services. Understanding of FTP, file folders, and file naming in a Windows networking environment.
• Attention to detail and creativity.
• Good communication skills are also important.