FAQS
At Aztec, we take your questions seriously. Look below for answers to some of the most frequent queries we receive.
Q: Do I need to download any software or plugins to use Aztec?
A: No downloads are necessary to run the Aztec programs.
Q: I see a message that my browser is not supported or updated.
A: You may need to update or download any modern browser which supports HTML-5.
A sample list of supported browsers includes: • Firefox 59.0.2 • Chrome 65.0. • Safari 11.1 • Opera 52.0. • Mobile Safari 11.1 • Android 8.0 and higher • Internet Explorer 11 or higher.
You can download some popular browsers here:
Internet Explorer – Firefox – Chrome –
Q: I cannot retrieve my password from the forgot password button.
A: Your email address may not have been properly formatted by the person who registered your information in the system. Please check with the administrator/instructor who enrolled you in the system. He or she will be able to reset your password manually.
Q: What do I do once I am logged in?
A: Once you are logged in to the learning system click the hyperlink (light blue text) that says “Class: xxxx Prep Solution” to open the next screen.
Q: My screen looks cut off and there is not a scroll bar for me to move the page up or down.
A: Your screen size probably needs to be adjusted to a smaller setting. To adjust, hold the Ctrl button + minus button to adjust the screen size or click the minus symbol in the zoom setting.
Q: When I enter my username and/or password I receive a message: “Invalid username and/or password.”
A: The username and password are case-sensitive and must be entered exactly as they were entered when your account was created. You should contact your instructor/administrator to confirm the correct format of your username and password.
Q: I submitted my essay; what happened to it?
A: All essays are submitted to the class instructor. The instructor is responsible for grading the essay and providing feedback to the student. Once the essay is graded the student can see the feedback when he or she clicks on “click for details” next to the score percent.
Q: I am logged in to the learning system, but I don’t have any classes.
A: Please contact your instructor/administrator and request that they enroll you in a class.
Q: Who writes the Life Skills booklets?
A: LSE booklets are researched and written by professionals in the fields of career counseling, health, and education, with input from subject matter experts to ensure they incorporate reliable, evidence-based information. Editors review and update titles as needed to keep them relevant and current.