Aztec logo

FAQS

At Aztec, we take your questions seriously. Look below for answers to some of the most frequent queries we receive.
A: No downloads are necessary to run the Aztec programs.

A: You may need to update or download any modern browser which supports HTML-5.

A sample list of supported browsers includes: • Firefox 59.0.2 • Chrome 65.0. • Safari 11.1 • Opera 52.0. • Mobile Safari 11.1 • Android 8.0 and higher

A: Your email address may not have been properly formatted by the person who registered your information in the system. Please check with the administrator/instructor who enrolled you in the system. He or she will be able to reset your password manually.

A: Once you are logged in to the learning system click the hyperlink (light blue text) that says “Class: xxxx Prep Solution” to open the next screen.
A: Your screen size probably needs to be adjusted to a smaller setting. To adjust, hold the Ctrl button + minus button to adjust the screen size or click the minus symbol in the zoom setting.
A: The username and password are case-sensitive and must be entered exactly as they were entered when your account was created. You should contact your instructor/administrator to confirm the correct format of your username and password.
A: All essays are submitted to the class instructor. The instructor is responsible for grading the essay and providing feedback to the student. Once the essay is graded the student can see the feedback when he or she clicks on “click for details” next to the score percent.
A: Please contact your instructor/administrator and request that they enroll you in a class.
A: LSE booklets are researched and written by professionals in the fields of career counseling, health, and education, with input from subject matter experts to ensure they incorporate reliable, evidence-based information. Editors review and update titles as needed to keep them relevant and current.