All materials, in saleable condition, may be returned for credit or a full refund, minus shipping charges, within 30 days of purchase only after an RMA has been processed and approved. Requests to return material after 30 days of purchase are not guaranteed and will be subject to review on a case by case basis for approval or rejection based on time lapse from the 30 day mark and other conditions. If upon review an RMA is approved and issued, a 20% restocking fee will apply, and shipping back charges will be the Purchaser’s responsibility. You may contact us to start processing the request for an RMA via email at orders@aztecsoftware.com. When you ship back the materials, please enclose the original packing slip, invoice and the approved RMA form. If no invoice, packing slip or return authorization is included, you may not receive credit for your return, as it could become unidentifiable. If returned material is not in resaleable condition you will not receive a full credit. The credit issued to you will be prorated based on the quantity of damaged material received. For your protection, send the materials by an insurable method and properly package your return before shipping. All software and digital products are non-returnable. We do not accept returns for materials that are out of print, print on demand or have not been approved for an RMA prior to being received by our warehouse.
Please ship any returns to:
VRC c/o Paxen Publishing
401 Commerce Blvd
Oldsmar, Fl 34677
